Personal Shopper - Arabic & English SpeakingFull TimeJOB DESCRIPTIONAt La DoubleJ, we're THE hotspot for heart-lifting fashion, haute homeware, and women and wellbeing brought to you with a twist, a wink, and a smile.
Our motto is "Raise Your Vibration" and everything we do strives to lift it higher and higher!THE ROLEWe are looking for Arabic & English speaking Personal Shoppers based in Milan, IT.
You will cultivate and develop relationships with our most valuable clients to support the constant expansion of our Milanese Lifestyle brand and support our ambitious sales growth.You'll demonstrate agility and creativity whilst developing long-lasting client relationships online with existing, new potential, and new VIP clients to deliver best-in-class Personal Shopping service.This is an online role that requires a strong capability to develop sales strategies and action plans to meet your individual monthly target and yearly goal as you engage and promote customer loyalty through a variety of engagement and selling activities.What you'll do:Actively recruit high potential customers and develop long-lasting VIP relationships delivering an unparalleled experience.Develop La DoubleJ's existing VIP client base (a portfolio of 100+ top clients) by nurturing existing clients, reactivating lapsing clients, and developing personal relationships with new, high-value prospects to introduce them to La DoubleJ Personal Shopping program.Create personalised communications to actively and consistently communicate and provide knowledge of products fit and sizing as well as keeping your clientele up to date on all newness and services.Help define action plans for each client and identify new business opportunities.Work with the Personal Shopping Manager on individual monthly, quarterly, and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.Host client engagement activities and network at VIP events to develop potential clients ensuring an impact is achieved through sales-related activities within the appropriate spend level.Deliver exceptional client service and support the Customer Care team to resolve issues.Represent La DoubleJ in adherence with company input and guidelines and act as a true brand ambassador.
International travel involved.Personal Qualities and Experience:Experience as a Personal Shopper in luxury retail, hospitality, or lifestyle essential.Strong portfolio of VIP clients (ideally).Commercially driven.Excellent client development and communication skills.A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.A total self-starter able to set the standard by their own professionalism and attitude.Must be energetic, self-motivated, and self-organised.Able to work on several tasks at a time with an ability to prioritise and manage time.Retail high-level sales and expertise within a luxury business.Specific understanding of all collection and homeware that is online stock/in-store.English language proficiency; any additional languages are a plus.Well versed in digital skills and ability to precisely process orders.Strong computer literacy and an understanding and passion for the digital world.Problem-solving skills and a solutions-focused attitude.
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