col-wideJob Description:Creating a more diverse, equitable and inclusive DojoDojo's 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you're passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.The RoleWe're looking for a Italy People Lead, acting as a key point of contact for our employees and leaders across various business areas in Milan (Growth, Marketing, Legal & Compliance and Risk). You'll be an HR operational expert providing day-to-day advice, guidance and coaching to the business. Acting mainly as support to the Growth team in the delivery of an efficient and effective service to their business areas. You will be the first point of contact for all people-related advice and support.Reporting into the Senior People Partner - Revenue based in London, this role will be based in our Milan office.What you will do…People PartneringAct as the on-the-ground contact in Italy for general People queries, collaborating with the People team in head office on key themes and feedback on an ongoing basis to bring about improvement in process (where applicable)Coach people leaders through people-related issues, concerns and development needs to enable and empower them to manage their people effectively and consistentlyProvide HR advice and support when required in the management of employee relations cases including investigations into conduct, capability and grievances while adhering to local legislationProvide advice, guidance and administrative support on job design, organisational change, restructuring and redeployment processes, advising on best practice, procedures and appropriate legislationAct as a change agent for major and minor transformation projects and programmes to ensure a seamless and effective implementation and sustainable embedding of all activitiesAssist with the preparation and dissemination of local internal communications as well as where communications from the UK are to be adapted for the Italian market to increase understandingRecommend new approaches to head office to ensure continuous improvement in working practices, considering your on-the-ground knowledge, existing policies and local legislationTraining & developmentDeliver training and development programs where required (both locally and where set by head office); partnering with programme managers to localise the content so training carried out in the UK is effectively received by the Milan office. This includes (but is not limited to) managing the induction process for new employees joining.Workplace ExperienceProvide local support on wellbeing and engagement initiatives and being passionate about delivering an impeccable employee experience Work closely with the Head of Workplace Experience, including overseeing health and safety requirements of the Milan offices as well as physical security proceduresSupport with the day to day planning and maintenance of the Milan office, including managing office inventory and placing orders as necessary to maintain adequate stock levels.Work closely with People Experience to organise events for the offices in Italy where required (such as social activities) as well as manage conference/event attendanceTalent AcquisitionAssist with end to end hiring for roles in country and support with key Talent Acquisition initiatives when needed, acting in close collaboration with the Talent Acquisition team in head officeSupport with such other duties as may be required from the role from time to time.What you will bring...The ability to appreciate the wider picture and play a pivot role in the translation of vision and strategic direction into coordinated action and accountability locallyProven HR generalist experienceExperience working with Commercial teams preferred, but not essential Prior policy writing experience as well as experience managing employee relations cases in Italy end-to-endStrong relationship skills with proven ability to maintain effective collaboration across different teams and geographies Fluency in Italian and strong comprehension in English, both verbal and writtenA self-starter who can work with autonomy and is able to challenge the status quo to add valueThe ability to 'connect the dots' among people and projects to formulate an overall big picture viewAbility to operate in an agile environmentAbout DojoWe launched Dojo in 2019 to address business owners' pain points across the UK. Since then, we've seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we've also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it's for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.Our valuesAt Dojo, we'recurious. We have an insatiable desire to learn and innovate. And we'rerelentless. We persevere even when it's easier not to. But, we're nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us iscustomer-obsessed.Our way of workingDojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our 'Customer First' values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.Find out more about our benefits and what it's like to work at Dojo at . Learn more about Life at Dojo on and Refer to our for details on our data handling practices during your application.
