Your candidacy is currently being considered for a requisition for an Alight Inc group company.As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital.After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group').By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company.In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.Learn more at careers.alight.comThe role: Delivery Lead SpecialistResponsibilitiesSupport Managers with client, ensuring all information is accurate and provided on timeSupport the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations ManagerProvide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilizedLead projects designed to improve customer satisfaction and business performanceProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of the Country Solution workbookResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmesResponsible for Year End to ensure deadlines are met successfullyProactively identify upsell opportunitiesSupport Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleALIGHT Security Standards are adhered and followedAbility to recognize and deal appropriately with sensitive and confidential informationTime Recording to be completed on time and accuratelyContribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all ALIGHT announcements and communicationsBuild good relationships with all lines of businessesParticipates in projects as needed and assigned Requirements Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risksStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skills in EnglishSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environmentExpert knowledge on payroll processes, practices and associated legislationnice to have: HRIS knowledge (Workday, SAP)Payroll certificationsExperience managing small-medium scale projectsWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
