Gi Group SpA, Agenzia per il Lavoro, is looking for one of his client in the charging infrastructure sector:
Payment System Support Specialist
Role
·You have technical training and/or experience as an IT specialist, system electronics technician or comparable qualification.
·You have good knowledge of network technology (TCP/IP, LAN), Windows and Android & system interfaces.
·You have attitude to analytical thinking, problem solving & customer satisfaction.
·You are able to work in a team, to work in a cross-cultural environment, and have strong proactivity; but
you are also able to work independently when required.
·You have strong and proven experience in relationship management, and you're able to communicate (written & oral) effectively with internal and external stakeholders at all levels.
Plus
·You have experience in working with a ticketing system.
·You are easily able to move between the detail and the big picture on issues in understanding and
explaining the complexity of challenges and possible solutions.
·You gained experience in customer support in the payment industry. In-depth understanding of payment
processing systems, POS technologies, and industry standards (e.g., PCI PTS, PCI P2PE …).
YOUR QUALIFICATIONS & SKILLS
· Fluent in English (speaking and writing), a 2nd language is a plus (German, French, Italian)
·Independent and solution-oriented work, as well as analytical thinking
· Must have a Technical background (electronic engineering, electrical engineering, computer science) or experience in technical customer support
· Linux or Android knowledge (nice to have)
·Enthusiasm, teamwork and structured way of working
·Experience in customer service or call center is a plus
· Willingness to work in different shift.
The position can be based in Bergamo or Bolzano or Bologna!
Facciamo parte di Gi Group Holding (www.gigroupholding.it) la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. Il nostro Gruppo è attivo nei seguenti campi: Temporary, Permanent e Professional Staffing, Ricerca e Selezione di Profili Manageriali, Executive Search, Outsourcing, Formazione, Consulenza HR, Amministrazione HR, Employability, Transizione e Sviluppo di Carriera. Siamo presenti in più di 37 Paesi in Europa, Asia e America con un team di oltre 9.000 persone.
I valori che ci contraddistinguono: attenzione, collaborazione, passione, sostenibilità, apprendimento continuo e innovazione, responsabilità.
Consulta tutti i nostri annunci su www.gigroup.it
Gi Group S.p.A. è autorizzata ad operare dal Ministero del Lavoro (Aut. Min. 26/11/2004 PROT. 1101 - SG).
L'offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento. I candidati sono invitati a leggere l'informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo www.gigroup.it/privacy-candidati
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