Partner Support Team Leader – Maternity CoverCustomer Care
Milan, Italy (Main Office)
Fixed Term
The RoleWe're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.
The Partner Support Team is the restaurants' primary point of contact for any questions they may have. We are in charge of providing 360-degree assistance to queries, and guarantee the best possible experience with Deliveroo.
ResponsibilitiesIdentifying trends in performance and conducting root cause analysis (e.g. agent productivity)Managing a teamHelping plan, execute and oversee projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders.Support the fulfillment of your team's daily and weekly targetsRequirementsMinimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role.A good level of IT competence in particular Windows Office (Word, Excel, PowerPoint)Ability to use Looker data platform is highly appreciatedProficiency in EnglishBe proactive and eager to learnPlease click here to view our candidate privacy policy.
Compensation and BenefitsA competitive and comprehensive compensation and benefits packageWhere needed, support with your visa and work permit processPaternity and maternity benefitsExcellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and contentComprehensive medical insurance (for employees, one dependent spouse and two dependent children)Access to Headspace, a meditation and wellbeing appAccess to our Employee Assistance PlanLife Insurance25 days annual leaveOne day of paid leave per year to volunteer with a registered charityFlight ticket allowance for expatriate employees, to provide support towards a flight to your home countryFree Deliveroo Plus: free delivery and access to special offersBreakfast, snacks and drinks available in our officeTwice monthly lunch allowanceFlexible working hours and location flexibilityCompetitive Parental Leave PolicyWork-from-home kitEmployee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more
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