Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner, and create a best-in-class partner experience which is the key differentiator of Acronis.
WHAT YOU'LL DO Drive quarter-over-quarter cloud revenue growth working through assigned partnersMake a territory analysis and planning for dedicated geographies to identify top potential partnersPerform account planning with all managed partners with a level of certain details depending on the partner's engagement, loyalty, and responsivenessTrain new and existing partners with existing and new productsGuide every partner through onboarding and enablement stage equipping with all needed knowledge, resources, and toolsGuide partners to adopt Acronis Automation and Security tooling to increase their operational efficiencyMotivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partnerDrive partner's satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycleDrive successful upsell/cross-sell initiatives with partners to increase new services attach ratePut maximum efforts to avoid churn and retain a partnerEngage and orchestrate all needed internal resources to help dedicated partners' growthProfile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled outKnow partner's lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committedMaintain a regularity/frequency of contact with every partner depending on priorityWHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desiredProven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocolsExperience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software servicesIn-depth channel and field sales knowledge with an understanding of the cloud market business modelStrong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questionsSelf-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracyTeam-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunitiesComfortable with ambiguity and willingness to adapt to changes in responsibilities and strategiesHighly persistent in follow-up conversations, negotiations and closing sales skillsStrong presentational, communication, interpersonal, planning and time management skillsFluent Italian and EnglishPassion and commitment to succeed by working hard and never giving upWHO WE ARE Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-VB1
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