Position Location: Naples, ItalyTelework/Work-from-Home Authorized: NoWho You'll Report To: This position will report directly to the task lead on-site for this contract, along with the Sawdey Manager/Director.The Work You'll Be DoingThe Outside Plant Technician will provide ISP OSP OM to include, installing, inspecting, splicing, testing, repairing, replacing, upgrading, and providing redline documentation for both copper and fiber optic backbone and distribution systems from the vertical frame to the end-user premise equipment in accordance with (IAW) standards, codes and regulations specified in the PWS.Additional Responsibilities Include, But Are Not Limited ToAccomplish work orders in accordance with work order response times as follows:Incidents shall be resolved within (4) working hours or report to the helpdesk.Requests shall be resolved within (5) working days of report to the helpdesk.Critical Incidents shall be resolved within (4) hours of on-site report (recall capability authorized).Identify, document, and request maintenance actions from the Base Communication Officer (BCO) trouble desk on all outside plant cable deficiencies discovered.Install, modify, replace, maintain, relocate, and remove all telephone instruments, Local Area Network circuits, special circuits, house cable, premise copper and fiber wiring and similar communications equipment via work orders.Conduct site survey for all work orders and submit a report to the COR NLT 15 calendar days from the date of the work order site survey.Install, modify, replace, maintain, relocate, and remove all terminal boards, cross connect boxes, fiber optic couplers, fiber media converters, and communications pedestals, ensuring that walls are properly grounded, tagged, labeled and/or stenciled.Install and repair all outside cable plant cables/fiber optic cables via work orders.Shall test all fiber optic cables, multimode and single mode, prior to installation, and upon completion of connections.Monthly monitor and coordinate clearing, cleaning, and dewatering of all outside cable plant manholes and hand-holes in coordination with site public works contractor.Submit a monthly written report to the COR NLT 30 days of inspection.Identify and label items according to standard telecommunications labeling scheme.Provide installation, clean up and repair of telecommunications and ONENET racks, cabinets, and closets.Conduct survey annually each year in July and provide a written report of findings.Report should be submitted within fifteen (15) days of annual check and all deficiencies shall be corrected within sixty (60) days.All maintenance and repair items shall be restored to original equipment standards of performance, operability, reliability and accuracy.Provide ISP OM to include installed telephone systems and associated ancillary equipment.Receive, respond, and resolve all work orders via the NCTS Naples Help Desk computerized terminal solution.Coordinate with advanced Level III maintenance support to facilitate all telephone systems maintenance.Report all outages immediately to the BCO Helpdesk.Operate the telephone maintenance console to install new telephone extensions, perform programming changes, and to activate/deactivate special features.Troubleshoot and restore telephone services, system and ancillary equipment outages.Maintain the telephone terminations, switch patch panels, switch and cable records and provide a Planned Maintenance System (PMS) report every month.Perform all terminations at the patch panels for installation, relocation, or removal of telephone service or communications circuits.Serve as a single point of contact for all telephone communications outages.Coordinate with Level III maintenance support contractor in identifying, addressing and resolving maintenance issues.Be responsible for proper installation, modification, and removal of all circuits, wiring, and ancillary equipment IAW Telecommunications Service Orders (TSO's).Respond to all alarm conditions such as Gateway, UPS/Generator system, or other station alarms.Perform all scheduled Preventive Maintenance for systems and ancillary equipment.Provide scheduled, unscheduled, preventive, and corrective maintenance for VoIP systems.Support operating the VoIP equipment at NCTS Naples.Provide maintenance activities for VoIP equipment at NCTS Naples.Assist with proposal development, if necessary.Perform other duties, as assigned.ExperienceMinimum five (5) years' experience in installation and maintenance using telecommunications industry-standards-based cabling distribution systems.Minimum one (1) year experience operating and maintaining SL-100 (Automate Telephone Switch equipment).Minimum one (1) year experience operating and maintaining Option 61C (Automated Telephone Switch equipment).EducationBachelor's degree preferred.Certificates, Licenses, RegistrationsPersonal Computer operations at the Operator Level.Security+ Certification strongly recommended.Other Required Skills AbilitiesMust be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.Security ClearanceSecret security clearance required.US Citizenship: This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.Benefits At Sawdey Solution ServicesAt Sawdey Solution Services, we offer an extensive benefits package.
Our employee-focused benefits for full-time employees include:Vibrant Company Culture.Healthy Work-Life Balance.Competitive Compensation Package.Grow With Us.BenefitsSawdey Solution Services firmly believes in our employees and advocates an environment to promote from within.
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