Outside Plant Technician

Position Location: Naples, Italy Telework/Work-from-Home Authorized: No Who You'll Report To: This position will report directly to the task lead on-site for this contract, along with the Sawdey Manager/Director.
The Work You'll be Doing: The Outside Plant Technician will provide ISP & OSP O&M to include, installing, inspecting, splicing, testing, repairing, replacing, upgrading, and providing redline documentation for both copper and fiber optic backbone and distribution systems from the vertical frame to the end-user premise equipment in accordance with (IAW) standards, codes and regulations specified in the PWS.
Additional Responsibilities Include, but are not Limited To: Accomplish work orders in accordance with work order response times as follows: Incidents shall be resolved within (4) working hours or report to the helpdesk.
Requests shall be resolved within (5) working days of report to the helpdesk.
Critical Incidents shall be resolved within (4) hours of on-site report (recall capability authorized).
Identify, document, and request maintenance actions from the Base Communication Officer (BCO) trouble desk on all outside plant cable deficiencies discovered.
Install, modify, replace, maintain, relocate, and remove all telephone instruments, Local Area Network circuits, special circuits, house cable, premise copper and fiber wiring and similar communications equipment via work orders to include support for ONENET or NGEN-R requirements.
Conduct site survey for all work orders and submit a report to the COR NLT 15 calendar days from the date of the work order site survey.
Install, modify, replace, maintain, relocate, and remove all terminal boards, cross connect boxes, fiber optic couplers, fiber media converters, and communications pedestals, and shall run all cross connects, as approved by the COR via work orders, ensuring that wall are properly grounded, tagged, labeled and/or stenciled.
Install and repair all outside cable plant cables/fiber optic cables via work orders.
Shall test all fiber optic cables, multimode and single mode, prior to installation, and upon completion of connections.
Monthly monitor and coordinate clearing, cleaning, and dewatering of all outside cable plant manholes and hand-holes in coordination with site public works contractor.
Submit a monthly written report to the COR NLT 30 days of inspection.
Identify and label items according to standard telecommunications labeling scheme to include underground cable routes, manholes, hand holes, pedestals, and cables.
Provide installation, clean up and repair of telecommunications and ONENET racks, cabinets, and closets.
Conduct survey annually each year in July and provide a written report of findings.
Report should be submitted within fifteen (15) days of annual check and all deficiencies shall be corrected within sixty (60) days.
All maintenance and repair items shall be restored to original equipment standards of performance, operability, reliability and accuracy.
Do not exchange subassemblies, materials or parts among equipment (cannibalize), nor substitute or replace parts or material with a part or material of lesser grade than that provided by the original equipment manufacturer.
Provide ISP O&M to include installed telephone systems and associated ancillary equipment.
Specifically, the Contractor shall provide inside plant O&M support.
Receive, respond, and resolve all work orders via the NCTS Naples Help Desk computerized terminal solution in accordance with the work order request response times.
Coordinate with advanced Level III maintenance support to include local telecommunications company to facilitate all telephone systems maintenance.
Report all outages immediately to the BCO Helpdesk and if unable to resolve an outage on the telephone system or related equipment within 30 minutes, the Contractor shall contact the COR and advanced Level III maintenance support to include local telecommunications company for assistance.
Operate the telephone maintenance console to install new telephone extensions, perform programming changes on telephone numbers, set/change class of service, and to activate/deactivate special features.
Troubleshoot and restore telephone services, system and ancillary equipment outages including services provided by commercial telephone provider.
Contractor shall coordinate troubleshooting end-to-end circuit problems, whether operated and maintained by Government, foreign Government or other commercial companies.
Maintain the telephone terminations, switch patch panels, switch and cable records and provide a Planned Maintenance System (PMS) report every month.
Perform all terminations at the patch panels for installation, relocation, or removal of telephone service or communications circuits transiting the facility upon work order request in accordance with the work order request response times.
Serve as a single point of contact for all telephone communications outages in coordination with maintenance control and the BCO help desk.
Coordinate with Level III maintenance support contractor in identifying, addressing and resolving preventive and corrective system maintenance issues that require a manufacturer's expert level of knowledge.
Be responsible for proper installation, modification, and removal of all circuits, wiring, and ancillary equipment IAW Telecommunications Service Orders (TSO's).
Respond to all alarm conditions such as Gateway, UPS/Generator system, or other station alarms.
Take action to investigate, isolate and clear all alarms on equipment and systems you are responsible for.
Be subject to recall after normal working hours to take action on all alarms and system outages they are notified of by the NCTS Naples BCO.
Perform all scheduled Preventive Maintenance for systems and ancillary equipment covered under this task order in a complete and thorough manner IAW the equipment specifications, original manufacturer's instructions, and applicable documents.
Communications rooms and storage are left broom-swept clean and free of debris.
Provide scheduled, unscheduled, preventive, and corrective maintenance for VoIP systems that will include Cisco Unified Call Manager (CUCM) servers and Cisco IP Telephones.
Support operating the VoIP equipment at NCTS Naples, and have sufficient knowledge and experience in VoIP hardware, software, system utilities, error messages, and current versions of Cisco CUCM Technical Manuals.
Provide maintenance activities for VoIP equipment at NCTS Naples.
Support managing the VoIP database to include performing telephone adds, moves, changes, and deletes.
Assist with proposal development, if necessary.
Perform other duties, as assigned.
Experience: Minimum five (5) years' experience in installation and maintenance using telecommunications industry-standards-based cabling distribution systems and must be familiar with and be able to reference current TIA/EIA/One-Net standards.
Specific experience is required in the following areas: Project management experience.
Cable/Fiber/Wire Installations and Design.
Voice/Data Network Infrastructure Design.
Reference DoDD 8140.1 Cyberspace Workforce Management and M5239 (series) DON Cyberspace IT and Cybersecurity Workforce Management and Qualification, Defense Cyber Workforce Specialty Code 441, Journeyman level of expertise.
Personal Computer operations at the Operator level.
3M program (commercial equivalent may be acceptable with prior Government approval) T-1/PRI and VoIP Installations.
Minimum one (1) year experience operating and maintaining SL-100 (Automate Telephone Switch equipment).
Minimum one (1) year experience operating and maintaining Option 61C (Automated Telephone Switch equipment).
Sufficient knowledge and experience in VoIP hardware, software, system utilities, error messages, and current versions of Cisco CUCM Technical Manuals.
Education: Bachelor's degree preferred.
Certificates, Licenses, Registrations: Personal Computer operations at the Operator Level.
Security+ Certification strongly recommended.
Other Required Skills & Abilities: Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
Cable/Fiber/Wire Installations and Design.
Voice/Data Network Infrastructure Design.
T-1/PRI and VoIP Installations.
Security Clearance: Secret security clearance required.
US Citizenship: This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.
Benefits at Sawdey Solution Services: At Sawdey Solution Services, we offer an extensive benefits package.
Our employee-focused benefits for full-time employees include: Vibrant Company Culture: Become an integral part of our positive, encouraging, and uplifting team culture; we are all on this mission together!
Healthy Work-Life Balance: We place a strong emphasis on work-life balance; we don't just 'talk the talk' in terms of work-life balance, we 'walk the walk'!
We not only support, but highly encourage, prioritizing your health and well-being.
Competitive Compensation Package: Competitive rates with comprehensive medical, dental, and vision benefits for you, your spouse, and your dependents.
Health Saving Account (HSA) with employer contributions.
Dependent-care Flexible Spending Account (FSA).
Competitive Paid Time Off (PTO) and Federal Holiday Observance.
Immediately vested 401 (k) with employer matching.
Employee Assistance Program (EAP).
Employee Referral program with compensated referrals!
Additional benefits offered.
Grow With Us: We offer a paid Training and Tuition reimbursement program to help you advance and excel in your career.
We also offer an employee mentorship program and prioritize internal promotions and success.
Sawdey Solution Services firmly believes in our employees and advocates an environment to promote from within, which serves to boost morale while keeping high performers engaged and challenged.
We also place the utmost importance on team building and collaboration in a remote environment.
To promote these beliefs, you will also find additional benefits and programs that will enrich your career here at Sawdey Solution Services: Wellness Challenges.
Focus on internal career advancement and growth.
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