About us:
At ConvaTec, our vision is pioneering trusted medical solutions to improve the lives we touch.
We are a global medical products and technologies business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care.
We devise, develop and manufacture products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility.
We are guided by our five core values that shape the way we work, every day: Improve care, Deliver results, Grow together, Own it and Do what's right.
We are a global Group, with over 10,000 employees and operate in over 100 countries.
Group revenues in 2021 were over $2,038 million.
To learn more about ConvaTec, please visit.
**Tasks**:
- Gestione Consulenze tramite Chiamate in entrata
- Gestione Consulenze tramite Chiamate in uscita (pending di Follow up)
- Gestione paziente NPS (Paziente neo dimesso)
- Gestione paziente CVT tramite Web
- Gestione pazienti della Domiciliare
- Contatti agli HCP e RETAILERS
- Contatti al Rep del team di appartenenza
- Affiancamenti con il COO e/o con colleghi prestabiliti
- Verifica Reportistica della propria attività
- Gestione Segreteria telefonica e gestione WhatsApp aziendale (a turno)
- Collaborazione con il team FUPO per gestione pazienti concorrenza
**Skills**:
- Capacità di esprimersi in modo chiaro e sicuro, attraverso una dizione fluida e priva di accenti;
- Empatia e capacità di ascolto attivo;
- Senso di responsabilità e precisione;
- Approccio determinato ma non aggressivo;
- Capacità organizzative;
- Capacità di lavorare in gruppo;
- Capacità di gestire lo stress;
- Conoscenza dei sistemi informatici
**Education and background**:
Laurea in psicologia, infermieristica o altre professioni sanitarie.
Si offre contratto a tempo determinato.
**Beware of scams online or from individuals claiming to represent Convatec**
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment.
This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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