Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2,300 controlled points of sale, which are operated both by partners and by Triumph itself. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers. Learn more about Triumph on: Our Customer Success Department in Segrate (MI), is looking for a Order Management Specialist – Spanish speaker (f/m/d) (100%) This is a great opportunity to learn and to bring your expertise in an international and dynamic work environment!Your Responsibilities:Perform excellent and pro-active track of orders and managing processes that is needed for fulfillment stageEnsure policies and procedures such as cancellations, returns, holds are followed up with all relevant key stakeholdersEnsure a clean Orderbook / Contract Orderbook which is managed pro-activelyBuild and maintain an excellent relationship with the national accounts and ensure an active communication flow with the sales account teamPerform business analysis as basis for Order Management Operations and future improvement strategies, including a respective follow up of agreed KPIsMonitor data integrity and lead the ongoing validation process (Orderbook, Customer Data etc.)Focus on improving processes that have greatest impact on the business; share best practices with colleagues in your team as well as other relevant stakeholdersBe the local key contact for Customer Service and other related projects to train and mentor individuals as new processes are implemented Your ideal profile:Bachelor's Degree is requiredAt least 3 years of experience in order management or in a comparable roleGood knowledge of SAP (nice to have)English, Spanish and Italian are a must have requirementAccuracy and methodology in execution of operational tasksAvailability to travel to Spain (3-4 days per month) Great communication skills and team working We offer:You will never walk aloneAs a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.Make a Difference, togetherThe future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.Putting People at the centerAt Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning AcademyWe continuously strive to recruit new talent, offering them one of the textile industry's most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company's workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.
