Order Management & Customer Relationship Intern

To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management, advising both customers and suppliers. What will be your key responsibilities?
Provide excellent customer support (in English) through emails and calls Understand customers' requests and use problem solving skills to meet their expectations Interact with our network of Italian artisans to negotiate the best solution for the company and its clients Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance) Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience Suggest retention initiatives and contribute to improve customer loyalty Continuously evaluate internal customer care processes and propose business development initiatives Offer information :
Duration: 6 months Working hour: full-time (from Monday to Friday, from 9am to 6pm) Monthly compensation: 600€ Ticket restaurant provided according to the company policy #J-18808-Ljbffr