Business Unit: Converged Communications
Department: Networks Solutions: Tier 3 Support
Reports To: Manager: Service Operations (Financial), Manager: Workflow and SIM Office, Manager Network Service Operations
Job Grade: Core Description: Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports.
Key Deliverables / Primary Functions: Manage change, constantly reviewing design and responding to optimisation changes.Monitor and control the network to ensure its day-to-day stability.Manage problems and assist with support functions.Contribute to the research and assessment of new technologies as well as customer needs.Monitor service levels and contribute to the development of standards and specifications.Test systems and keep records of technical details on network design, implementation plans and capital projects.Support users and support staff.Attend to IMACD's (Installation, Modification, Addition, Change, Delete).Provide network administration and support.Integrate systems.Core Functional Skills & Capabilities: Customer ServiceICT KnowledgeProcess OrientationResult OrientationInfrastructure Development & SupportCore Behavioural Competencies: Adhering to principles and valuesCulture MatchApplying expertise & TechnologyCoping with pressures & setbacksDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum Qualifications: NQF 6: 3 year Degree / Diploma / National DiplomaOR NQF 4: Grade 12Additional Education - Preferred / Advantage: Experience: 3 years' experience or Grade 12 & 5 years' experience
Certifications: CCIE (Cisco Certified Internetworking Expert)ITILProfessional Memberships in Relevant IndustryLevel of Engagement & Span of Control: Span of Control 1-0
Special Requirements / Employment Condition: Drivers Licence and Reliable Vehicle - both required
Workplace / Physical Requirements: Full-time Client Based Position
Billable:
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