**Doctolib is building an **Operations Strategy Team** based in Italy.
As an **Operations Analyst** you will directly report to the Global Operations Strategy Manager and support him in structuring and scaling the operations teams dedicated to our products in Italy, while making sure Doctolib delivers the best customer service in Europe.
**:
**Your missions**:
**1/ Operations strategy and organization**:
- Support in the definition of roles and processes of the operations team
- Work on improving the main KPIs and objectives for the operations team
- Conduct robust analysis to make data-driven decisions and support the performance of the operations team
- Coordinate with other Doctolib countries & business units to ensure the best service possible (sales, product, etc.
).
**2/ Drive Operations performance**:
- Identify and build processes and tools to improve service KPIs
- Follow up closely with teams managers on all processes and tools implementations
- Support the operations team upskill plan
- Build dashboards for operations teams and management.
**3/ Ensure Operations excellence in tools and processes**:
- Conduct analysis and recommendations about potential transformations of tools, processes and teams organizations.
**Your skills**:
**You could be our next team mate if you have**:
- At least 2 years of experience working in a consulting firm or scale-up company in similar positions;
- You hold a degree from a business school / engineering school;
- You have strong analytical skills, analytical approach to solve problems
- Excellent command of Excel
- You have excellent communication skills, with the ability to articulate both verbally and in writing a compelling vision;
- You are used to working in an international environment and able to think global / act local;
- You recognize yourself in our SCALES values (Serve, Care, Act, Learn, Enjoy, Structure);
- You have an entrepreneurial mindset with the ambition to transform the healthcare sector;
- You are fluent in English.
Native speaker of Italian.
French or German is a plus;
**What we offer**:
- a competitive remuneration, including a fixed and a variable package to incentivize your performance + stock options plan
- a listening manager, who will coach you to help you grow
- being part of the entrepreneurial mission of digitizing the italian Healthcare System
- a detailed and structured onboarding as part of our Doctolib Academy
- comprehensive learning opportunities such as our Doctolib e-learning programme, Learning Days and other training (e.g.
soft skill training, product training and more.
)
**About Doctolib**:
Founded in 2013, Doctolib is one of the fastest growing e-health services in Europe.
We provide healthcare professionals with services to improve the efficiency of their organization, transform their patients' experience, and strengthen cooperation with other practitioners.
We help patients access healthcare easily, with online appointment scheduling, and teleconsultations.
Doctolib is also a group of passionate entrepreneurs who are transforming the healthcare industry.
- At Doctolib, we don't just accept diversity, we respect and celebrate it!
We're proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin.
We take care of each other and are grateful for each Doctoliber's contribution to our mission!_