For a stunning resort in Lake Garda, we are looking for a(n):
Operations Manager We are seeking an enthusiastic and passionate Operations Manager with a strong background in hospitality and a particular focus on Food & Beverage (F&B) and SPA services.
You will: Oversee all operational aspects of the resort to ensure smooth day-to-day management and deliver exceptional guest service experiences.Inspire, motivate, and lead a team to achieve operational excellence while aligning with the company's vision.Act as the primary point of contact for guests and VIPs, anticipating their needs to deliver a personalized experience.Address guest complaints promptly and effectively, ensuring a high level of satisfaction.Develop and manage budgets, conduct financial forecasting, and monitor profit and loss statements.Ensure all facilities, including F&B outlets and the SPA, operate at the highest standards and meet guest expectations.Collaborate with departmental managers to discuss and optimize operations across various units.Supervise property maintenance, renovations, supplier relationships, and furnishings to maintain a premium environment.Oversee and ensure effective security measures are in place for guest and staff safety.Conduct regular property and service inspections to maintain consistency and quality.Build and nurture relationships with stakeholders and business partners to support strategic goals.Drive marketing initiatives to promote the resort and increase visibility.Your Profile: A degree or diploma in Hotel Management or a related field.Minimum 5 years of operational management experience in the hospitality industry, ideally with international exposure.Proven expertise in F&B operations and Wellness/SPA services.Strong financial acumen with experience in revenue management, budgeting, and forecasting.Entrepreneurial mindset with the ability to identify opportunities for growth and improvement.Highly organized, proactive, and reliable, with exceptional communication and leadership skills.Fluent in English and Italian; knowledge of German is considered an asset.Proficient in Microsoft Office and other relevant software applications.
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