Job overview: You will work alongside the Hotel General Manager and be responsible for overseeing successful operations, managing and enhancing team performance to ensure excellent service for our guests and professional development for our employees, in compliance with our company philosophy, operating standards, and procedures.
You will ensure that all departments are working efficiently and maintain a harmonious work atmosphere with a focused approach on teamwork.
Responsibilities and duties: Support the Hotel General Manager in overseeing all department operations.
Assist in planning activities and allocating responsibilities to achieve the most efficient operating model.
Lead, train, supervise, and support all Hotel Castello teams.
Ensure the team provides quality service for an overall guest experience.
Evaluate guest satisfaction and monitor service levels for continuous improvement.
Assist the Hotel General Manager in setting departmental targets, objectives, work schedules, and budgets while maximizing revenue and identifying cost control opportunities.
Assist guests to ensure they feel comfortable and satisfied.
Ensure effective communication between all department teams in compliance with standards and procedures.
Create a positive and collaborative work atmosphere, promoting proactive teamwork among departments.
Maintain professional and ethical relationships with guests, suppliers, and colleagues.
Hold daily meetings to ensure smooth operations.
Support the accounts department by responding accurately and efficiently to all queries.
Ensure compliance with all HACCP system rules and maintain high standards of hygiene, behavior, and grooming of staff.
Ensure the team collects all materials needed from the warehouse according to received instructions.
Check the correct use and upkeep of equipment and materials supplied.
Skills and competencies required: Strong values of integrity and ethical conduct.
At least 10 years of team management experience in a dynamic and luxury environment.
Bachelor's degree in hospitality, business administration, or a relevant field.
Outstanding communication skills, active listening, and negotiation abilities.
Excellent customer service and interpersonal skills.
Problem-solving and analytical thinking skills.
Team player with a proactive approach.
High-level discretion and sensitivity to privacy.
Confidence in accounting and administration.
Fluency in English and Italian (C1 level).
Strong understanding of hotel management best practices and data entry software; familiarity with PMS (Protel knowledge is a plus).
We offer: Learning development training (e.g., 1:1 coaching, leadership skills, language improvement, or IT skills).
Competitive salary offer.
Well-being activities (e.g., yoga classes, social activities, welfare measures).
Relocation support package (up to 4 weeks housing).
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