Operations Engineer

Industry: Information Technology & Services / Energy Services / Renewable Energies Job Functions: Applied Engineering / Product Operations Your responsibility: As part of the EMS Operations Team, you monitor product performance for tiko's distributed, large-scale IoT devices and solution . You set up data visualization systems to show product and operational performance metrics. You enhance our observability capabilities with a strong focus on reliability . You proactively identify potential issues, design preventive processes, and implement improvements. You work with the third-level customer service and development teams to troubleshoot issues and contribute to the design of the next generation of products. Your profile: Degree in Applied Engineering (e.g. Electrical, Electronic, Automation, IT, Computer Science, Mechanical), with a general and broad technical background. Programming skills are essential: we use Python & SQL; Elastic and Grafana knowledge a plus. Eagerness to analyze field data, find root-causes, abstract the troubleshooting process (e.g. failure tree diagram) and transfer your acquired knowledge back to the organization. Operational & positive can-do mindset. Capacity to foresee potential issues and proactively propose and implement improvements. Experience in setting up operational observability and monitoring. Experience with Business Intelligence and Analytics . Acquaintance with Statistical Process Control . Experience with IoT systems is an advantage. Familiarity with Operational Excellence concept. English fluency is mandatory, French language is a plus. Valid working permit for Italy or EU nationality is necessary. J-18808-Ljbffr