Operations Engineer

Industry: Information Technology & Services / Energy Services / Renewable Energies
Job Functions: Applied Engineering / Product Operations
Your responsibility:As part of the EMS Operations Team, you monitor product performance for tiko's distributed, large-scale IoT devices and solution. You set up data visualization systems to show product and operational performance metrics. You enhance our observability capabilities with a strong focus on reliability. You proactively identify potential issues, design preventive processes, and implement improvements. You work with the third-level customer service and development teams to troubleshoot issues and contribute to the design of the next generation of products.
Your profile:Degree in Applied Engineering (e.g. Electrical, Electronic, Automation, IT, Computer Science, Mechanical), with a general and broad technical background.Programming skills are essential: we use Python & SQL; Elastic and Grafana knowledge a plus.Eagerness to analyze field data, find root-causes, abstract the troubleshooting process (e.g. failure tree diagram) and transfer your acquired knowledge back to the organization.Operational & positive can-do mindset. Capacity to foresee potential issues and proactively propose and implement improvements.Experience in setting up operational observability and monitoring.Experience with Business Intelligence and Analytics.Acquaintance with Statistical Process Control.Experience with IoT systems is an advantage.Familiarity with Operational Excellence concept.English fluency is mandatory, French language is a plus.Valid working permit for Italy or EU nationality is necessary.
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