Job profile The Role of Operations Coordinator is to deliver accurate confirmation of all destination services throughout trips and to provide constructive solutions to Sales Offices for any difficulties that may arise.
Operations Coordinators are requested to ensure proper execution of services with high quality of standard.
They also constantly explore their destination knowledge to function as sales support in order to maintain existing business and promote new itineraries for future business.
It is also the part of their responsibility to coordinate with Customer Service team to provide necessary follow-up to clients when required.Key activitiesHandling of toursManage total tour operation including itinerary check, book and confirm various services, and budget controlTypes of tours vary from mass-production series tours to organized adhoc tours in different sizesCheck itineraries in details to make sure clear feasibility in timing and routing.
Ensure service code/suppliers and conditions are corrected.
Pay full attention about service/route availabilities depending on each seasonalityConduct appropriate selection of suppliers suitable for the tour grade in quality and price.Booking and delivering confirmation of local destination services efficiently and accuratelyProvide clear and constructive suggestions and proposals to Sales for any critical servicesProvide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestionsPre/Post season analysis, supplier quality review and new opportunities for future business to be discussed/conducted with coordination with Destination Management team and Contracting managerAny other related duties, such as maintenance of master data and other administrative or co-ordination tasks as requiredProvide support and work as a Customer Service agent when requiredMeet and greet visitors as requiredJob RequirementsTo Succeed in the Role, You Should Have:Previous experience in customer service/travel industry (desirable)Travel industry market & culture understanding (essential)Excellent written and verbal English skills (essential)Computer literature – experience in working with Microsoft packages (desirable)Good business reporting / statistic producing skills (optional)Ability to work under pressure and work independentlyMotivated and a team player with pro-active attitudeStrong problem-solving skillsCommunication and organizational skillsDelivering ResultsFocusing on Customers & SuppliersDetail essentialCollaboratingAnalyzing and improvingNavigating changeWhat We OfferOpportunity to work in an international environment.Diverse & Inclusive culture.Learning and training opportunities for growth.Dedicated Employee Engagement Activities.Flexible & Hybrid WorkingFix-term contract