Job profile The Role of Operations Coordinator is to deliver accurate confirmation of all destination services throughout trips and to provide constructive solutions to Sales Offices for any difficulties that may arise. Operations Coordinators are requested to ensure proper execution of services with a high quality of standard. They also constantly explore their destination knowledge to function as sales support in order to maintain existing business and promote new itineraries for future business. It is also part of their responsibility to coordinate with the Customer Service team to provide necessary follow-up to clients when required.
Key activities Handling of tours Manage total tour operation including itinerary check, book and confirm various services, and budget control Types of tours vary from mass-production series tours to organized adhoc tours in different sizes Check itineraries in detail to ensure clear feasibility in timing and routing. Ensure service code/suppliers and conditions are correct. Pay full attention to service/route availabilities depending on each seasonality Conduct appropriate selection of suppliers suitable for the tour grade in quality and price. Booking and delivering confirmation of local destination services efficiently and accurately Provide clear and constructive suggestions and proposals to Sales for any critical services Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions Pre/Post season analysis, supplier quality review and new opportunities for future business to be discussed/conducted with coordination with the Destination Management team and Contracting manager Any other related duties, such as maintenance of master data and other administrative or coordination tasks as required Provide support and work as a Customer Service agent when required Meet and greet visitors as required Job Requirements To Succeed in the Role, You Should Have: Previous experience in customer service/travel industry (desirable) Travel industry market & culture understanding (essential) Excellent written and verbal English skills (essential) Computer literacy – experience in working with Microsoft packages (desirable) Good business reporting/statistic producing skills (optional) Ability to work under pressure and work independently Motivated and a team player with a pro-active attitude Strong problem-solving skills Communication and organizational skills Delivering Results Focusing on Customers & Suppliers Detail-oriented Collaborating Analyzing and improving Navigating change What We Offer Opportunity to work in an international environment. Diverse & Inclusive culture. Learning and training opportunities for growth. Dedicated Employee Engagement Activities. Flexible & Hybrid Working. Fixed-term contract.
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