Our client is the leading self-storage operator with 66 centers in major Spanish cities (Barcelona, Madrid, Valencia, Seville, Bilbao, and Vitoria).
In 2019, they expanded to Portugal with 5 centers in Lisbon, and in 2020, to France with 3 centers in Paris, totaling 74 self-storage centers across 3 countries.
Now, they are expanding to Italy!
If you have experience in team management, sales, and leadership, we invite you to apply for the Operations Area Manager position!
Main Functions: Team Management: Conduct interviews, oversee training, and motivate teams.
Ensure appropriate staffing levels and competencies.
Manage salary costs and participate in the hiring process.
Ensure training compliance and make termination decisions.
Monitor attendance, communicate results, and propose growth plans.
Review performance and propose necessary changes.
Customer Relationship Management: Ensure customer relationship quality and train teams in excellent service.
Maintain center maintenance, cleanliness, and security.
Handle complaints, report incidents, and manage debtor relationships.
Ensure unit vacancy and report risks.
Implement sales processes, manage pipeline, and analyze reports.
Visit key accounts, achieve billing objectives, and coordinate other sales.
Prepare operational tactics and support zone sales.
Pricing and Promotions: Monitor price compliance and discuss risks and opportunities.
Budget/Forecast Management: Prepare and launch action plans to achieve objectives.
Center Operations: Implement debt management and administrative procedures.
Conduct audits and propose changes for improved efficiency.
Special Projects: Lead cross-functional projects involving other departments.
Italy Expansion: Collaborate on operational actions related to the country opening.
Assist in hiring, market analysis, coordination, and finding movers.
Professional Profile: Preferably hold a university degree (diploma or bachelor's).
Consolidated experience as an Area Manager in the self-storage or retail sector.
Proficient in English and Spanish for communication in meetings, email correspondence, and company document comprehension and writing.
Leadership, Commercial Competence, Teamwork and Collaboration, Commitment and Engagement, Planning and Organization, Initiative and Proactivity.
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