Join our global TUI Musement Operations & Delivery Team in Sorrento, Italy as an Operations Agent ( FIT & GROUPS ).
This is a locally employed position.
You must have the right to live and work in the Italy before applying.
If you live in Europe and would like to work abroad - please search for our 'flexible' jobs.
ABOUT THE JOB
Oversees and manage hotel and land service reservations for groups and individuals
Ensure last minute operational changes and/or reservations
Ensure all reservations are managed in detail and suppliers receive them on time
Load correctly all reservations in the system
Send all needed documents (final details and vouchers) to the clients
Send the proforma invoice to the clients in advance when pre-payment is required
Monitor pre-payments both of clients and suppliers
Solve daily operational issues
Assist clients when on the spot through the emergency line
Re-check all reservations day by day
Monitor booking positions for groups and send weekly updates to the hotels
ABOUT YOU
Excellent communication skills, both verbal and written in English is required.
Other European languages would be advantageous.
Great organizational skills and ability to work in a fast-paced environment.
Experience in the leisure and tourism industry is desirable.
Able to work in a flexible manner (including different shifts Monday-Sunday)
Able to solve problems independently and embrace our digital culture.
Easily adapt to working changes and quickly learn new skills
A collaborative and great team player
Ability to prioritize in day-by-day workload
ABOUT OUR OFFER
Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning - access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business.
It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.
There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.
We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
We love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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