Business Operations Manager - Milan - Motork Competitive salary package, commensurate with experience 26 days holidays + national bank holidays Individual training paths Opportunity to develop and move within the company National and international mobility options Yearly team activities Food canteen at the office We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Who are we?
MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector.
At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers.
To continue our growth, we are hiring new talents.
If you want to spark the future of the automotive world, join us.
The role The Business Operations Specialist will build and monitor our organisation's lead-to-cash processes to make sure they meet our business needs and are supported by the robust systems and tools in place.
The main responsibilities of this role revolve around: Maintain lead-to-cash processes that meet our business objectives and ensure compliance, including marketing and sales funnel motion, contracting, invoicing and implementation.
Provide full and proactive assistance in the scoping, design and implementation of the new/updated business processes, including configuration and integration of the systems.
Working with the process owner, maintain good quality of documentation of internal lead-to-cash processes.
Administer and manage configuration of key business systems such as internal CRM, ERP, B2B marketing tool, sales tools, or equivalent business systems; keep track of the licences/users/costs; provide user support.
Manage external partners to perform system/integration developments on request.
Ensure all systems operate smoothly and align with our quality standards.
Monitor customer and invoicing data, to make sure it is correct and compliant.
Tracking & Reporting - Manage consistent metrics for measuring and reporting of lead-to-cash processes.
Manage SFDC and NetSuite system administrator.
Requirements Our ideal candidate will have strong relationship management, communication, project management and business analysis skills, with the knowledge of CRM and ERP systems (Salesforce, NetSuite).
As well as: Previous experience as a Business Operations or Revenue Operations Manager or in a similar role.
Experience with CRM and ERP, particularly Salesforce and NetSuite.
Experience with databases and BI software.
The ability to convert functional requirements of lead-to-cash process into system solutions, by providing the right scope to internal team members or external consultants.
Exceptional communication skills.
Experience of SaaS business (minimum of 1 year).
Collaborate effectively in a cross-functional team environment daily and interact with internal stakeholders, including Sales, Product/Tech, Legal/Compliance, Customer Service teams.
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