Onsite level 2 IT support for your users in hardware and software problems
- Italy - Canale (Cuneo)
- Professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- Internal career development- International environment- Meal voucher- Onboarding program**Your skills**:
- Previous experience in 2nd Level IT Support
- Familiar with ticketing systems
- Experience within large enterprise working environment
- Fluent English
- Support PCs and Printers
**Your Tasks**:
We are llooking for a dedicated IT Technician in enduser and desktop support to be assigned to one of our important customers in Canale (Cuneo province).
Main responsibilities of the position will be to:
- provide new joiners with their equipment (computer, mobile phone, tablet, etc.
), properly installed/configured in accordance with internal standard.
- assist customers with the installation, configuration, and ongoing usability of computers, peripheral
equipment, software, tablets, smartphones, and other electronic devices within established standards
and guidelines.
- test/ troubleshoot hardware/software for errors.
- contact end-users especially in case of critical tickets, leading to final resolution of the issues they experienced as well as to avoid future reoccurrences of such cases.
- support remote teams, in case of site's servers/network devices require local intervention.
- support local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms.
- keep track of spare items in stock, updating on weekly basis a report to be issued in SharePoint.
- work properly with ticketing system, dealing with incidents and requests in accordance with SLA's.
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
We deliver exclusively for the leading companies in the IT industry.
We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force.
That's why Hemmersbach is The Social Purpose IT Company.