We are seeking a dynamic and experienced Online Business Coordinator to join our team. You will oversee day-to-day operations and drive growth on Marketplace & eConcession projects.
In addition, your role will encompass a 360° view of online business, involving in-depth analysis of direct eCommerce performance, crafting comprehensive action plans to influence assortments, online merchandising, user experience and website evolution.
Marketplace management
- Act as the primary point of contact for Marketplace & eConcession partners.
- Monitor and analyse performance metrics, identify key trends and insights and prepare regular reports to track progress and measure success.
- Provide actionable recommendations based on data-driven insights to optimize performance and drive sales growth.
- Collaborate with cross-functional teams to ensure alignment and support for platforms initiatives, including marketing, merchandising and customer care.
- Coordinate timely product catalog creation and content delivery to partners.
- In-season management ensuring products online availability, stock and pricelists accuracy.
- Monitor shipping and fulfillment SLAs as well as partners' operations and returns flows.
- Liase with internal teams and external partners to streamline processes, resolve issues, and ensure seamless integration with overall ecommerce operations by maintaining a high level of service.
Online business overview
- Achieve sales and growth targets by suggesting strategies that will drive traffic and increase customer base and retention.
- Define, implement and review of e-Commerce KPIs to identify the key drivers behind performance and plan actions.
- Analysis of sales performance, trends, and web KPIs to optimize product assortment, shopping experience and online merchandising.
- Evolve, improve, and build new customer services identifying operational KPIs to monitor the customer experience.
- Keep up to date on eCommerce innovation and trends, monitoring brand distribution across digital platforms and competitors' sites and assortments.
PROFILE
- Bachelor or Master degree in Management, Statistic, Management Engineering or similar.
- 4-5 years of previous working experiences in e-commerce field (luxury, fashion, multinational background is a strong plus).
- Full Proficiency of using Excel, Google Analytics (Universal & GA4), Tableau or similar data visualization tools. Knowledge of Contentsquare and Google Big Query is a plus.
- Deep experience in managing digital properties (web marketing, online merchandising, user experience) with a proven track record of driving ROI and sales.
- Exceptional planning and project management skills.
- Ability to manage and coordinate external teams (3rd party service providers, web agencies) providing briefings, technical specs/requirements, monitoring implementation and tracking results of every project.
- Fluent in Italian and English (both spoken and written), the knowledge of a third language is considered a plus.