Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there's no pushing trademark solutions and brand protection from our thoughts. We're thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It's what we do. And people come to Corsearch to be challenged, developed, supported, and valued
The Role In this role, you will report to the Brand Protection Client Delivery Manager.
You will work closely with the Client Delivery Manager and collaborate with your colleagues to provide one of our largest and most advanced customers with strategic support in protecting its world-famous brands online.
Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.
Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.
Responsibilities and Duties Monitor and analyse online content from platforms (e.g. marketplaces, social media sites), websites, app stores, search engines, etc. for infringements in violation of clients' intellectual property rights and in relation to wider impersonation mattersCarry out online enforcement for the protection of clients' intellectual property rights by reporting infringing online content to platforms, Internet intermediaries, and other third partiesConduct status checking for enforced online content and collaborate with Client Delivery Specialists for the escalation of takedown requestsSupervised by Client Managers, with Client Delivery Specialist's support, handle pushbacks from platforms, Internet intermediaries, and other third partiesEscalate pushbacks from reported infringers to Client ManagersSupervised by Client Delivery Managers, collaborate with Client Delivery Specialists for the development of relationships with platforms, Internet intermediaries, and other third parties to improve compliance and efficiency in dealing with takedown requestsMaintain accurate enforcement records and dataCollect, collate, research, and analyse data from a diverse range of sources, including Corsearch systems and products (e.g. Talisman and scraper tools), to identify infringement trends and develop enforcement strategies/countermeasuresProvide clients with insights into the scale of the infringement landscape and make countermeasure recommendations by producing client presentations when requestedWhenever necessary, support Client Delivery Specialists with client enquiries (e.g. enforcement), conducting research and composing client reportsAttend and participate in client meetingsContribute to the enrichment of the collective knowledge pool of the team and keep knowledge current by participating in educational opportunities, reading professional publications and online resources, and providing team members with training and insightsContribute to the development of work procedures for improving the efficiency of the infringement monitoring/enforcement processes and the efficacy of operational workflowsContribute to the design and development of Corsearch systems and products by suggesting ideas for automation, enhanced visualisation, and data presentationEssential Strong interest in online brand protection and/or intellectual propertyExcellent interpersonal, communication, and customer service skills, both verbal and written, with the ability to communicate clearly and effectively with others and experience of working remotely with other team members in locations around the worldExcellent problem-solving and analytical skills, with the ability to a strategic approach to tackling challengesStrong data analytical skills, with a keen eye for detail and the ability to process large volume of statistical and qualitative dataStrong organisational and time management skills, with the ability to prioritise tasks and projects while meeting the expectations and deadlinesDetail-oriented, driven to deliver high-quality client servicesUnderstanding of regulatory laws and marketplace policies for controlled substances is a plus.Hardworking and self-motivated individual, with a proactive and can-do attitude, who is comfortable to have a high degree of ownership in their work from day one and is always willing to learnEnergetic and flexible, with the ability to work in a fast-growing, agile, adaptable environmentBring a positive and optimistic attitude to your day-to-day work with colleaguesStrong verbal and written EnglishTech savvy, with strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet tools (such as browser extension tools and OSINTs)Client-facing experience is desirable, including prior experience handling customer enquiries and delivering client presentationsCorsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.
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