Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Our Team As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a variety of clients and ensure the fast and effective management of various client workflows and hardware/software issues.
Our Bloomberg On-Site Support (BOS) teams are part of the wider customer support network that provides 24/7 on-site technical solutions to Bloomberg's internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we deliver to them, to be able to do their job in a multifaceted, fast paced, and technology-focused environment.
Our team operates within a culture of openness and collaboration, where we challenge and encourage each other to excel. Join a team that supports your growth and innovation!
The Role Join our dynamic Bloomberg On-Site Support (BOS) team in Milan. As a Support Specialist you are key to engaging our customers. You will be based in Milan, providing onsite support to the Milan Office and clients in the surrounding region.
Key Responsibilities Onsite Support: Deliver outstanding on-site technical assistance for the installation and servicing of critical network equipment and computers.Internal IT Support: Serve as the main point of contact for internal IT support within Bloomberg offices and Data centers.Collaborate with our sales teams and coordinate projects with our clients to provide technical support and ensure fast and effective installation of our products.Effectively multitask in a fast-paced environment with a keen eye for detail.Prioritise exceptional customer service during client interactions.
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