On-Site Field Technician

Job Details: On-site Field Technician Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for the roll-out of the IT environment. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Requirements: Relevant studies in the subject of IT, electronics, or telecommunication; Good Italian skills, verbal as well as written; Mastery in Windows 10 and MS Office 365 environment; Hardware problems diagnosis skills (PC's, laptops, printers, etc.); ITIL certification is an advantage and ServiceNow skills very welcome; Knowledge of remote administrative tools in Windows 10 environment; MobileIron or Citrix Hub is really desirable; Knowledge of LAN, Wireless, and VPN technologies to perform basic troubleshooting; Working knowledge of Active Directory and Exchange; Familiar with printer and multi-functional devices connected to a network; Familiar with AV systems - support of onsite and offsite conference with different AV or CR systems; Willingness to learn new technologies; Positive, helpful can-do attitude and ability to work with others; Strong communication skills, service delivery orientation; Ability to cope with stress and workload; Organized, structured approach.
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