We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices, and luxury retail businesses.
Nespresso
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it. At Nespresso, we revolutionize the world of coffee every day to create a positive impact and help improve people's lives and the environment around us. Working at Nespresso means being part of a diverse community that shares values of inclusion and diversity, all driven by the goal of creating a positive impact on people and nature.
Position Snapshot
• Nespresso Italy, Milan HQ (Assago)
• Nespresso welcomes people with disabilities
• Permanent Contract
• >3 years of experience in business performance management and project management
• Proven experience in business analysis and experience to bring conclusions to actionable plans
• Strong experience in Partnership Management
• Excellent interpersonal and communication skills
• Good understanding of ecommerce and retail logics
• Fluent Italian and English
• Experience in retail will be a plus
Position Summary
Reporting directly to the B2C Commercial Director, you will enable the B2C business by doing analyses, driving proposed activities to improve sales performance across channels, and providing business support. You will also take care of the project management and implementation of commercial/marketing initiatives in the B2C channels.
A Day in the Life of an Omnichannel Excellence Manager: Project management: Manage and deliver multi-channel projects by developing plans, ensuring adherence to budget, schedule, and scope, communicating with stakeholders, and coordinating with departments like Marketing and Finance.Drive proposed activities, provide other business support and implementation of commercial initiatives: Drive traffic and sales through online and offline channels by collaborating with marketing, supporting business processes, implementing commercial initiatives, aligning internal communications and representing all channels within the MBP team.Third Party Management: Manage and monitor Third Party Providers to ensure compliance with brand standards, drive service improvements, and provide input on contracts and Service Level Agreements.Management Team Responsibilities: Drive business results through tactical decisions, budget management and cross-department collaboration, while supporting the Director in optimizing investments and operational processes.People & Performance Management: Attract and retain talent, foster team collaboration, set clear performance goals, and build a positive, safe working environment that aligns with Nespresso culture and values.What will make you successful?
• Proven experience in business analysis
• Good knowledge of forecasting models to ensure accurate predictive analysis and planning
• Excellent interpersonal and management skills
• Ability to manage multiple tasks in a fast-paced and growing environment
Only CVs submitted in English will be considered.
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