The Office Manager is an integral part of DUCTZ, supporting operations in the growth of the company.
The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers' expectations.
The Office Manager must have the ability to work well with leadership and the Air Duct Cleaning Technicians.Responsibilities:Handles all customer service callsFollows through on customer requestsSchedules projects, dispatches technicians, and communicates any changes to the schedule to the appropriate service technician as requiredAssists with the implementation of marketing plansProvides daily support to the Franchise Owner and General ManagerAssures that all information and administrative paperwork is properly entered into the field service management software programPrepares Work Orders, phone estimates and maintains log of all incoming callsInvoices customers, tracks payables, and manages accounts receivablesAssures that all accounting budgets are balancedManages office supplies within budgetQualifications:Minimum of 2 years administrative or office experience (experience in the HVAC, restoration, or construction industry is ideal)Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employeesGood written, verbal, and phone communication skillsBasic organizational, clerical, administrative, planning, and organizational skillsAbility to handle multiple functions at the same time and maintain good organizational skillsAble to work with minimal supervision, both individually and as part of a teamAccounting and budgets experience strongly desiredBasic computer proficiency including Microsoft Word, Excel, and OutlookWhy Should You Join Us?Owned by the BELFOR Franchise Group, DUCTZ is dedicated to excellence.
We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration group.
We believe in providing high-quality HVAC cleaning restoration services with a friendly approach.
Our team is passionate about what we do, and it shows in the quality of our work.
#J-18808-Ljbffr