Schneider Electric's IT Business Unit is passionate about helping our customers meet their IT needs. In this position, the Offer Quality Engineer is responsible for identifying and eliminating quality risks that can impact customer satisfaction and quality. The Offer Quality Engineer must collaborate with their SE colleagues to understand, mitigate and eliminate these risks wherever they occur in the product lifecycle, thereby assuring "end-to-end" product quality. The Offer Quality Engineer plays a crucial role in maximizing the customer experience by supporting quick and effective responses to field quality issues when they arise to assure minimal disruption to our valued customer base. This position requires an engineer with strong systems knowledge, solid communication skills, and ability to work effectively in a highly matrixed organization comprised of technical professionals.
What will you do?
Assure correct quality KPI's (key process indicators) and targets are developed for the Cooling product lines, that they are comprehended by all SE personnel working on these products, and that solid functional plans are in place to meet the KPI targets.
Analyze monthly field failure information and collaborate with engineering, vendors, supply chain and manufacturing, and field services to identify areas for improvement in the design, manufacture, delivery, and installation of Cooling offers.
Initiate, assign, and manage PRBs (problem investigations) to understand the root cause of field quality problems, and monitor their progress through the 8D problem solving process. Give highest priority to safety related problems, and manage them through the Offer Safety Alert Committee process.
Perform Technical Expert (TEX) analysis and create written reports upon customer request.
Create Field Service Bulletins to inform service and support teams of issue resolutions.
Support Customer Care, Sales, and Zone Quality teams to quickly address customer issues, and act as point of escalation for CCC L4 (Cooling Global Service Team) into the Cooling Line of Business for customer issue resolution. As necessary, engagement directly with the end customer may be required.
Provide best practices and knowledge sharing throughout Schneider Electric quality network.
What skills and capabilities will make you successful?
Bachelor's degree in Engineering discipline is required, and 5+ years of relevant experience.
Knowledge of mechanical, electrical, and control system is a plus.
Experience in handling multiple problems and working on cross-functional project teams.
Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis and statistical software (e.g. Minitab) experience, etc.
Lean/Six Sigma and ASQ certification a strong plus.
Must be self-motivated, have good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience.
Willingness to travel up to 10% to domestic and international locations.
Position to be located in Italy (Conselve).
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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