Ocean Freight Operations Manager

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Ocean Freight Operations Manager page is loaded Ocean Freight Operations Manager Apply locations Liscate time type Full time posted on Posted Yesterday job requisition id R000066050 About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world.
Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.
We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.
We are proudly part of Japan Post — OVERALL PURPOSE OF THE JOB Disciplinary and technical management of the operational units (ocean import and ocean export) P&L responsibility of the respective area Customer portfolio management and active support of business development initiatives (expansion of existing business and development of new business) Support of process management and joint development of productivity and efficiency (operational processes) Supplier and partner management Active support in debtor management (AR) All actions always correspond to the corporate mission statement (Toll Core Values, Policies and Guidelines); PRIMARY DUTIES & RESPONSIBILITIES Toll policies (follow-up) · Continuously adapt to the One Toll approach, close and preferred co-operation with relevant Toll BU's · Act in accordance with Toll's Health and Safety standards · Continuously adapt to the expectations of the Operational excellence, Continuous Improvement and Customer Centricity programs by Toll · Make sure that your PAR is completed on time and in line with Toll's and personal KPI´s · Comply with Toll's Education (compulsory training) and Development guidelines · Ensure compliance on TOLL Italy's ISO and AEO accreditations.
Processes Processing / Clearance / Operations Disciplinary management of employees, which includes the following topics and areas: HR Management – vacation, absence/attendance planning Employee Goals – Defining/Determining/Tracking and Evaluating as per PAR Personnel development - elaboration of training requirements, planning and implementation of training (internal/external) Technical management of the operational units (import and export) in relation to Order assignment, order entry and order processing Passive support in order preparation and follow-up, e.g.
on-call communication, status updates, milestone management Continuous service and performance improvements Handle escalations and resolve problems related to day today operations.
Productivity, utilization and work performance as well as working hours Claim Management Implementation of SPOT / ADHOC orders together with pricing, allocation and process management, supported by sales if necessary Understanding of local customs regulations pertaining to importing & exporting of goods.
P&L management Profitability assessment of the customer portfolio Key figure definition – productivity / gross profit per order, per employee, per TEU, per cubic meter Transmission of key figures to Pricing Management in order to incorporate the minimum GP margin into offers Monthly financial statements according to corporate specifications, results analysis, RTD and budget planning Order result monitoring related to AP/AR together with AP Finance, Sales and Process Management Business Development Support sales in expanding existing customers Support sales in the implementation of new customers Passing on sales information to sales at home and abroad Support in setting up, implementing and updating SOPs (Standard Operating Procedures) SPOT / ADHOC conception support · Active participation in customer QBRs Process optimization Active and passive support of process management: Determination and transmission of key figures as well as sustainable control in relation to the achievement of key figures Introduction of tools and applications that serve to improve processes In the AR process, which positively influences cash flow SOP – Management according to process management specifications Supplier management Supplier portfolio – maintenance: Selection of suppliers according to requirements profile, needs, price and service Pre-carriage, on-carriage, warehouse, courier, documentation and customs (in consultation with the sea freight and air freight management) Implementation of the AP processes according to specifications and tracking of compliance with the specifications AP cash flow management support (i.e.
payment terms and credit limit monitoring) Performance/service review meetings Debtor management Prompt billing to customers according to specifications - control and support of the operational units Support and, if necessary, finding solutions for billing differences that lead to payment delays Active control of compliance with credit limit requirements (customer) and appropriate organization of solutions Supervision Coach the team and fully utilize team's resources Take leadership in achieving internal and external (TOLL) KPI's Monitor services level and ensure customers satisfaction Continuously seek improvement on all administrative processes including potential outsourcing to TOLL`s shared service centre Coach your team and be accountable for your department's overall performance Initiate and participate in teambuilding activities and external business events To conduct face to face meetings with all staff for appraisal process and hold on-going discussions with open issues.
(Optimally one department meeting per month) Lead by example SKILLS ESSENTIAL TO THE JOB Technical Strategic thinking and strong networking abilities Relatively fluent written and spoken Italian and English Knowledge of freight forwarding requirements, market and regulations Strong selling & presentation skills and have solid experience in working in a diverse cultural environment Good negotiation skills to close contracts with customers Computer literate and understanding of MS Office and CW1 Business Experiences and understanding of industry regulations Commercially focused & result orientated Strong analytical skills and sensible to market trends Be innovative Team management and people development Planning and organizing Client focused with strong service ethics and skills HR Good interpersonal and communication skills Team player Good leader and influence behaviors Supportive and ability to provide mentoring / training ESSENTIAL PERSONAL ATTRIBUTES Self-motivated & target oriented Organizing & responsible Commitment Analytical Standard of honesty, integrity and professionalism Open and flexible Keen to learn and grow Positive attitude QUALIFICATIONS REQUIRED Experience: 10-15 years total experience; Working for a Multi-National Company is preferred Tertiary/T.A.F.E.
Diploma / Bachelor's degree Professional: Diploma in Forwarding & Shipping Licences: Driver's licence Other: Relatively fluent written and spoken Italian and English What moves you?
At Toll, you can help play a vital role in delivering what matters.
From food, fuel, medicine and rescue services, we keep businesses and communities thriving.
Every day brings change.
We see that as an opportunity.
To be curious.
To ask the right questions.
And build meaningful connections.
Because finding new ways to solve problems is what we do.
With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.
We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.
Learn and grow with industry-leading training, alongside talented experts.
Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements?
If you have similar skills and are willing to learn then we encourage you to apply anyway.
We know that some people hesitate to apply for jobs unless they meet every single qualification.
At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit You must be entitled to work in Italy and be prepared to undertake pre-employment checks including a criminal history check and medical.
We're on a mission to help move the businesses that move the world.
With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.
We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.
Learn and grow through curiosity, with industry-leading training, alongside talented experts.
Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.
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