Nokia Cs/Ps Engineer

Tangent International are urgently looking for Nokia CS/PS Engineer. Location: Africa
Please send your CV to: ******
Products Nokia CS devices
Workmanship and Quality:
– Essential knowledge and experience in MS operations.
Soft skills:
- Must have fluent oral and written communication skills in English.
Responsibilities: Resolve trouble tickets raised by NOC/Customer/LNOC teams. Perform fault management for all network elements and provide follow-up support in case of upgrades. Node health check. Ability to verify and execute plans provided by the planning team. Capacity management and reporting in case of possible capacity breaches. Liaise with third party vendors/suppliers to resolve faults/issues requiring vendor support. Verify and maintain the Known Error Database (KEDB) of data communication nodes. Determine the root cause and recommend appropriate resolution actions for Priority 1 and Priority 2 incidents as well as other incidents determined by the customer to require Root Cause Analysis (RCA). Integrated configuration (for example: VOLTE interconnection, roaming Volte solution support, new TUB vUSN integration with core nodes, SPS version upgrade delivered by ROT project, etc.
). Scam number/IMEI blocking, new APN/static IP configuration, international traffic routing policy changes. New enterprise SIP interconnect configurations, network node upgrades, traffic shifting and balancing. Complaint Handling (Customer, CC, Roaming and Internal Upgrades), Network Utilization Report, STP Link Load Report, Volte User Trend Report/Chart Analysis, Hardware Utilization Report Analysis.
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