Noc Operator

We are looking for a Noc Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high-performance media service company operating in state-of-the-art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry.
The candidate should be fluent in English and have basic computer know-how. Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company's 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/smart working position.
Responsibilities:Monitor telecommunications/broadcasting systems, supervise the technical components' functions, and ensure they are active and problem-free.Customer support – act as the initial point of contact for all the company's clients.Troubleshoot and fix technical issues.Accountable for managing events and ensuring that they are resolved while maintaining a detailed record of the problems and methods used to solve them.Manage escalation process until resolution, including coordination with in-house engineers and third parties.Manage and coordinate technical maintenance related to the company's distribution services.Monitor and operate, if needed, facility air-conditioning, UPS, generators, etc.Work on a shift rotation basis, on a 24/7 basis.Requirements:Knowledge of English – a must.Basic computer skills (MS Office programs).Candidate has preferably a technical background from one of the following: RF, satellites, networks, electronics, video, and/or sound.Engineering studies will be considered an advantage.Technical or customer support experience will be considered an advantage.Having a car will be considered an advantage.
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