iKO Media Group (www.ikomg.com), a global leader media provider, is hiring!
We are looking for a new NOC/MCR operator for a full-time position that would join the team at our NOC center in Rome. Candidate should be fluent in English and have basic computer knowledge. Additional languages and technical knowledge would be considered an advantage. Both positions include monitoring, operating and supporting all of the company's 24/7 global and domestic content distribution services. Working hours - 24/7 shift basis.
JOB DESCRIPTION: Monitor, operate, and support all of the company's 24/7 global and domestic content distribution services.
RESPONSIBILITIES: Monitor telecommunications/broadcasting systems, supervise the technical components' functions and make sure that they are active and problem-free.Customer support – act as the initial point of contact for all the company's clients.Troubleshoot and fix technical issues.Accountable for managing events and ensuring that they are resolved while maintaining a detailed record of the problems and methods used to solve them.Manage escalation process until resolution, including coordination with in-house engineers and third parties.Manage and coordinate technical maintenance related to the company's distribution services.Monitor and operate, if needed, facility air-conditioning, UPS, generators, etc.Work on a shift rotation basis, on a 24/7 basis.EXPERIENCE/QUALIFICATIONS/ADVANTAGES: Knowledge of English – a mustBasic computer skills (MS Office programs)Candidate has a preferably technical background from one of the following: RF, satellites, networks, electronics, video, and/or soundEngineering studies will be considered an advantageTechnical or customer support experience will be considered an advantagePERSONAL ATTRIBUTES: Strong inclination towards learning new skills (training will be provided as necessary);Team player;Highly responsible – independent, diligent, proactive, and neat;Service-oriented;Good communication skills and problem-solving capabilities;Ability to execute several tasks simultaneously;Ability to perform under pressure.CONTRACT TYPE: Tempo pieno
AVAILABILITY: FestivoTurniTurno diurnoTurno notturnoWeekend
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