We are on the lookout for a passionate Night Audit Agent to join the summer season 2025 of Jumeirah Capri Palace.
The main duties and responsibilities are: - Supporting the Night Auditor Manager in balancing the day's revenues, ensuring accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.
- Handling visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests - Recording major incidents and important information in the Duty Manager's logbook - Ensuring the Resort's credit policy is followed, conducting Credit Check Reports, and signing off on Rebates and Paid-Outs with proper justification.
- Preparing detailed reports and end-of-day summaries, which include daily revenue, occupancy statistics, guest activity, and other critical data for management review.
- Closing out the financial transactions for the day, including reconciling guest accounts, checking-in and checking-out records, restaurant charges, minibar usage, and all other billed services.
- Ensuring that all charges (room rates, incidental charges, etc.)
are accurately posted and recorded.
Any discrepancies are resolved before the end of the shift.
- Ensuring the hotel's safety during the night shift.
This includes monitoring security systems, overseeing hotel access, and alerting security personnel about any unusual activities.
- Working closely with the morning shift staff to ensure a smooth transition of information, and that all necessary updates are passed along to the day shift team.
The ideal candidate for this position will have the following experience and qualifications: - Proficient in Italian and English - Strong interpersonal skills to provide a high level of customer service, addressing guest needs with a calm, professional, and solution-oriented attitude - Capacity to resolve issues quickly and efficiently, whether related to guest requests, discrepancies in accounts, or operational problems