Job description. The resource will be placed within the Investments Operations Team and will be responsible for the end to end management of buy and sell transactions arranged by clients on Mutual Funds products offered by ING Bank and post-sale activities.
He/she will actively support product and process change activities, contributing to the definition of requirements both in terms of efficiency and digitization.
He/she will also actively contribute to processes pertaining to investment insurance products.
Key Responsibilities. To ensure proper execution of product buying and selling transactions.To handle customer inquiries, interfacing with both sales channels and internal offices.To manage product and account reconciliations.To manage activities related to flows and processes related to regulatory requirements (Mifid-IVASS-IDD).To manage the creation of operational procedures.To support Technical and Business Departments in the analysis of anomalies related to production flows.To actively participate in projects in collaboration with the line of Business.To manage the engagements received by the Complaints department, according to the agreed timelines and supports the same in the necessary investigations also in order to improve operational processes.To implement all control procedures, provided by internal processes, on the documentation managed.To manage and collaborate with areas of the bank in order to efficiently resolve issues on the customer.He/she is an active participant in contributing to process improvement with a view to customer experience, cost savings and risk containment.Liaises with the business, defining initiatives and action plans for improvement of both day-to-day activities and initiatives that may result in operational/organizational changes.Educational Qualifications: Bachelor's degree.
Requirements: Bachelor's degree in business preferred. Prior experience in Finance preferred. Accuracy, Results orientation, Problem solving, Excellent knowledge of the English language.
Duration: Permanent
Location: Milan (hybrid)
About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!
The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working.Competitive base salaries and performance-based bonuses.Diverse cultures & Innovative mindsets.International Environment.Commitment to sustainability.Lots of training development opportunities to help you grow.Lots of moments dedicated to physical and mental well-being.A special day off when it is your birthday: we call it #doyourbirthday!And of course we can't forget: free water & coffee at the office!Our Commitment Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
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