Job description: JOB PURPOSE The Miu Miu CRM and Client Insight Junior Specialist will support the team in day-to-day activities in the aim of developing and reinforcing a customer centric analytical culture across different areas of the business, ensuring the development of specific analytical tools for the brand.
RESPONSIBILITIES Support the Miu Miu Client Insight team with ad-hoc data extractions and analyses to gather insights on customers' behavior and monitor trends.
Help the team developing new analyses in line with the department's goals and focuses.
Revise current dashboards and analytical tools to gather complete understanding of existing reports and support the HQ in training local teams to their use.
Work with the IT department to evaluate potential enhancements to existing reporting systems and monitor their development.
Prepare Power Point documents presenting the findings of the analyses to be presented to all the main stakeholders.
Define CRM KPI targets and track regional performance with respect to the agreed goals.
Prepare the required documentation to support weekly and monthly meetings.
Collect feedbacks from the local teams to support business understanding and regional insights.
KNOWLEDGE AND SKILLS At least 2 years of experience in a similar roleA previous consultancy experience is mandatoryAbility to write complex queries in SparkSQLStrong and proven analytical background (Master's degree in Economics/Engineering is preferred)Excellent skills on Excel and Power PointFluency in EnglishStrong attention to detailsFlexibility and ability to multitaskProactivity and problem-solving attitudeStrong organizational, communication and interpersonal skillsExcellent relationship skills
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