Milan Service Center Manager Daimler Buses Italia

TasksCustomer Service PartsService Center Manager Milano – Level E4The function is directly subordinated to: Local CSP Manager Level E3Function TargetEnsure the achievement of sales targets (volume, market shares, profits) for spare parts and service/maintenance.Ensure budgeted costs and margins.Support new and used sales department.Apply compliance regulations, data protection, work safety, environmental regulations and working hours regulation.Main activities of the working group of which the function takes responsibilityPlan and manage bus maintenance / repairs and spare parts logistics.Ongoing training of employees, if qualification has to be enhanced.
Constant development of the team in order to meet the targets.Management of employees in order to achieve the objectives, assure that the After-Sales team is adequately skilled and well trained.Supervision and management of ordinary and extraordinary maintenance of company assets and their use.Supervision and relationship with suppliers (production and non-production material, services and capital assets).Responsibility for spare parts distribution and logistics.Direct contact with customers.QualificationsEducationEconomy/Finance University Degree.Preference characteristicsFluent in Italian + excellent (W+R) English (and/or German).Experience in controlling activities.Knowledge of MS Office platform and SAP.Excellent communication skills.Organizational attitude, analysis and precision.Result oriented, autonomous worker, attitude to problem solving.Undisputed and proven team work capacity and great leadership.
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