A fantastic opportunity has arisen within Baglioni Hotel Regina.
We are looking to recruit a MICE Agent to support and work closely alongside our Sales Director MICE & Corporate to maximise revenue in Groups and Events, taking enquiries and looking after the day to day running of events.
As part of the MICE Coordinator team based in Baglioni Hotel Regina, the MICE Coordinator responsibilities include, but not limited to, the following tasks and performances: - To coordinate all aspects of enquiries, planning, and communicating of Events & Groups to clients and colleagues; - To manage the entire process from start to finish of the group/event enquiries; - Prospecting / Qualification; - Analysis of business and preparation of quotation; - Sending offers in a timely manner; - Negotiations and managing multiple enquiries; - Issuing of the agreement and management of payment; - Check that the venue is impeccable and that the atmosphere and details are above client expectation; - Welcoming the main point of contact prior to the event and introduction to the operational team; - To be responsible for ensuring that all guest requirements are ready and in place prior to each event and at regular intervals during each event and for its smooth running; - To send post-event evaluation form / follow up to the client immediately after each event and share client feedback with team; - To check that all bills are correct at the end of each event prior to sending them out to the client; - To carry out all the administration duties as required, such as filing, handling calls, insert and modify the group details on our Property Management System; - To maintain a sales database ensuring that all information is up to date and kept confidential; - To carry out site inspections and show-rounds as required and ensure that all meeting rooms and events areas are checked and out in a presentable manner suitable for client viewings; - To forward all potential Sales leads to the Sales Manager with detailed information; - Liaise closely with all relevant departments and communicate clearly in a timely manner; - Work closely with the rest of MICE and Sales team on creating internal events, familiarisation trips with the aim to promote the hotel itself and the Baglioni Hotel Collection.
The successful MICE Coordinator will have: - Fluency in written and spoken English.
- Background within Events management and/or luxury hotel industry.
- Ability to use customer relationship management systems, company intelligence tools & sales databases.
- Excellent knowledge of Microsoft Office, including Word, Excel and PowerPoint.
- Ability to work well under pressure, multitask and manage time effectively.
- Good communication, organisation and negotiation skills with a keen eye for detail.
- Flexibility as from time to time or in circumstances when requested by Management