Job ID: 2843797 | AWS EMEA SARL (Italy Branch) - G99
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
This position is a 9 months fixed term contract
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?
Do you want to build your skills in marketing and sales for long term career growth?
If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! We are looking for talented builders to join the Global MRC team based in Milan to engage with AWS new and prospective customers in Italy.
MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key job responsibilitiesRespond to customers' inquiries in a timely manner to accelerate their cloud journey.Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.Through nurture efforts, create higher value leads resulting in higher conversion rates.Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat.Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experience. BASIC QUALIFICATIONSBachelor's degree.1+ years of work experience in Sales, Marketing or customer engagement roles.Work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.Clear, concise, and confident communicator via phone or chat. PREFERRED QUALIFICATIONSIn-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.Ability to deal with ambiguity. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Posted: November 19, 2024 (Updated 19 days ago)
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