AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
**This position is a 9 months fixed term contract**
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?
Do you want to build your skills in marketing and sales for long term career growth?
If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team:
We are looking for talented builders to join the Global MRC team based in Milan to engage with AWS new and prospective customers in Italy.
MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key job responsibilities
· Respond to customers' inquiries in a timely manner to accelerate their cloud journey
· Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
· Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
· Through nurture efforts, create higher value leads resulting in higher conversion rates.
· Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat
· Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experience.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
· Bachelor's degree
· 1+ years of work experience in Sales, Marketing or customer engagement roles
· Work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.
· Clear, concise, and confident communicator via phone or chat.
· Ability to think logically and structure answers.
PREFERRED QUALIFICATIONS
· AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate.
· In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.
· Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
· Ability to deal with ambiguity.