About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
The Role: We are looking for a hungry Market Manager to play a pivotal role in growing our market presence in the Italy region!
In this Role, you'll get to: Perform other ad-hoc duties as assigned. Represent Trip.com in the local market by building the company's profile with key stakeholders and providing expertise in the local industry on market insights and trends. Secure and coordinate merchandising activities for accommodation partners with special deals and seasonal promotions, supporting Trip.com marketing initiatives. Accurately and promptly resolve partner issues. Review partner productivity performance and implement actions accordingly, ensuring your portfolio of accounts are consistently optimised. Develop a high level of engagement with assigned accounts, applying an array of communication methods. Perform in-market research, provide insights and conduct performance review meetings with key stakeholders in your assigned market. Develop and maintain strong relationships with partners by providing data insights and implementing strategies to increase their market share and revenue opportunities. Grow the portfolio of accommodation partners in your assigned market by introducing potential partners to Trip.com and facilitating their onboarding process. What you'll Need to Succeed: Willing to travel domestically 15-20% of your working time. Great work ethic and committed to providing superior customer service to key stakeholders. Demonstrated analytical skills with the ability to select and present insights to different stakeholders and implement action plans based on those insights. A self-starter that is determined, motivated, persistent, and has a strong ability to act to achieve key results for the company. Highly organized and self-motivated, with a demonstrated ability to prioritise work and be focused on achieving critical targets and deadlines with accuracy. Strong relationship builder with the ability to earn the trust of others to achieve reciprocal outcomes. Excellent presentation and communication skills, with the ability to communicate to various stakeholders at different levels. Proficiency in English language skills, both written and verbal. 3+ years' experience in sales, account management or revenue experience within the hospitality & tourism industry. Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions. Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact. We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Find out more job opportunities at https://careers.trip.com Have a good trip, and see you soon!
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