Manager I, Commercial Operations

Regal Rexnord Manager I, Commercial Operations in Florence, Kentucky Summary Regal Rexnord is seeking a Commercial Operations Manager to lead the Elastomer team for our North America Couplings division.
This role is responsible for managing an application engineering team, structure, and processes that supports customer requests for new and existing applications from initial review through quote and post order technical support.
Commercial Operations is a key team that is responsible for supporting internal and external customers in pre-order through delivery in technical review and non-standard pricing utilizing our differentiated service model through hands-on leadership and facilitation.
This role will lead and drive Policy Deployment, Annual Improvement Plans (AIP), and transformational Roadmaps for the Commercial Operations team.
As a member of the commercial operations leadership team, this role will impact results and culture by supporting standards, institutionalizing management systems, and a customer-first mindset.
Key Responsibilities Support the organization in achieving differentiated service to 'A' customers with world-class responsiveness and solutions through effectively leading transformational services.
Identify, develop, and lead initiatives through the North America commercial operations organization, including setting and driving goals to support customers and solutions.
Lead and coach application engineering team through both a hands-on and influential approach.
Collaborate closely with other departments, Sales, Customer Care, Integration, Product management, and Operations.
Lead performance review fostering a culture of excellence, accountability, and innovation, encouraging the team to think creatively and explore solutions for complex challenges.
Develop and monitor key performance indicators (KPIs) to evaluate the success of team objectives, making data-driven decisions for continuous improvement of the team.
Implement regular review mechanisms to assess the impact of initiatives on customer satisfaction and business outcomes, adjusting strategies as needed.
Develop a high-performance team by performance management, engaging, coaching, and training team members.
Performs other duties as assigned.
Minimum Requirements: Bachelor's degree in engineering, business, or related field.
Minimum of 7 years of relevant experience supporting customers, including previous experience leading or mentoring teams within the engineering, customer care, or operations space.
Proven customer care experience, driving best-in-class solutions to a customer base.
Strong commercial acumen and understanding of e-commerce, organizational integration, and customer segmentation strategies.
Previous experience with business systems like the Regal Rexnord Business System (RBS) or similar lean management principles within continuous improvement.
Strong leadership, communication, and interpersonal skills, with the ability to inspire and drive change across the team.
Critical thinking skills to properly identify problem areas and potential solutions.
Strong system and office software knowledge in Microsoft Office suite; including Visio and project manager, & CRM (Salesforce.com preferred).
Proven experience leveraging multiple sets of input to review team performance; translating the data into development of key objectives, actions, and key measures.
Strong financial acumen.
Prior experience managing a P&L preferred.
Analytical skills to properly interpret data and develop strategic insights.
Experience with rotating equipment or relevant industry experience.
Preferred Qualifications Knowledge of Continuous Improvement and lean tools.
Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Tuition Assistance About Regal Rexnord Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion.
The Company's electric motors and air moving subsystems provide the power to create motion.
A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.
The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control.
Regal Rexnord has offices and manufacturing, sales and service facilities worldwide.
For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.
Regal Rexnord is committed to a diverse and inclusive workforce.
We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries do not accept unsolicited resumes or calls from third-party recruiters or employment agencies.
In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled #J-18808-Ljbffr