Surrounded by ancient olive groves, the renovated 16th century masseria is filled with thoughtful design accents and details to create a unique sense of place, from the stunning Olga Polizzi-designed rooms and suites to the romantic sunset rooftop bar and elegant restaurant overlooking the swimming pool.
The resort also features a 9-hole executive golf course, a private beach club and an indulgent Spa.
**The Position**
**MAITRE**
**Main purpose**:
The Maître is our ambassador in the Restaurant: he/she coordinates and supervises the restaurant team to ensure the best Guests' experience is provided through a flawless and personalised service.
**Reports to**: Restaurant Manager.
**Main duties & responsibilities**:
- Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;
- Run the service briefing to share information, news and Guest preferences;
- Lead and oversee the Restaurant service;
- Create and maintain a professional relationship with Guests;
- Create and maintain a professional relationship with colleagues and other departments;
- Anticipate guests needs and handle Guest comments and complaints when needed;
- Train and develop staff in everyday operations according to our standard and procedures;
- Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives;
- Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests;
- Support the Sommelier in the wine selling process, service and recommendation;
- Handle administration tasks as required;
- Comply with H&S national rules and company instructions.
**We offer**:
- Seasonal contract according to C.C.N.L.
Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.
You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products \"Irene Forte\".
- Staff celebrations.
**Competencies required**:
- Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved.
Modifies behavior to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.
**Other requirements**:
- Professional experience at an international level, preferably in a Restaurant, in the same role;
- English knowledge at Intermediate/Advanced level;
- Professional knowledge of Italian cuisine and Italian & International wines;
- Valid HACCP certification;
- Knowledge of F&B management software;
- Passion for service and ambition to grow professionally;
- Previous experience as trainer is a plus;
- Flexibility;
- Attention to detail.
**Workplace**: Masseria Torre Maizza, Contrada Coccaro s.n, 72015, Savelletri di Fasano (BR), Puglia.
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