ROCCO FORTE HOTELSMASSERIA TORRE MAIZZA PugliaMAITREMain purpose:The Maître is our ambassador in the Restaurant: he/she coordinates and supervises the restaurant team to ensure the best Guests' experience is provided through a flawless and personalised service.Reports to: Restaurant Manager.Main duties responsibilities:Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;Run the service briefing to share information, news and Guest preferences;Lead and oversee the Restaurant service;Create and maintain a professional relationship with Guests;Create and maintain a professional relationship with colleagues and other departments;Anticipate guests needs and handle Guest comments and complaints when needed;Train and develop staff in everyday operations according to our standard and procedures;Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives;Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests;Support the Sommelier in the wine selling process, service and recommendation;Handle administration tasks as required;Comply with HS national rules and company instructions.We offer:Seasonal contract according to C.C.N.L.
Settore Turismo.Learning development activities and career opportunities.Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.
You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".Staff celebrations.Competencies required:Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved.
Modifies behavior to accommodate for certain individuals, situations and different tasks.Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.Other requirements:Professional experience at an international level, preferably in a Restaurant, in the same role;English knowledge at Intermediate/Advanced level;Professional knowledge of Italian cuisine and Italian International wines;Valid HACCP certification;Knowledge of FB management software;Passion for service and ambition to grow professionally;Previous experience as trainer is a plus;Flexibility;Attention to detail.Workplace: Masseria Torre Maizza, Contrada Coccaro s.n , 72015, Savelletri di Fasano (BR), Puglia.Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs.
196/03).
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