Maintenance Support Agent

col-wideJob Description:

FOr the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe we are in search of a Maintenance technician to join our innovative team. In this role, you'll play a crucial role in our maintenance operations.
You would be responsible for ensuring a high performance of our locker network and a rapid resolution of any issues.

Responsibilities
What will be your responsibilities
?Execute routine maintenance and repairs on smart locker systems to ensure optimal performance;
?Troubleshoot and resolve technical issues, providing on-site and remote support;
?Maintain detailed records of maintenance activities, repairs, and parts inventory;
?Conduct inspections and testing of equipment to identify and address potential issues before they escalate;
?Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan;
?Provide technical training and support to clients to ensure proper use and maintenance of the lockers;
?Assist in the development and documentation of maintenance procedures and best practices.
?Execute technical sites visit (Survey) prior installation to technically evaluate the eligibility of the location and asses adaptation required

Your Profile
What are the requirements to join us in this position:

?Minimum 5 of experience of working in a similar role, ideally with experience in maintaining products with network effects. Previous experience as a technician would be a plus;
?Technical diploma or equivalent technical vocational training;
?Excellent problem-solving skills and ability to troubleshoot complex technical issues;
?Good analytics skills required to be able to perform data analytics and reporting tasks;
?Proficiency in Italian and English, with good communication skills;
?Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
?Experience in coordinating with contractors and managing maintenance projects;
?Strong organizational skills and attention to detail;
?Ability to work independently and as part of a team, with a proactive and flexible approach.