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Job Title: AFTER SALES ENGINEER Location: Rome Purpose of the Job The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers.
The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.
Position in the Organisation The position will be part of Services Signalling Platform Organisation - Maintenance Team Hierarchical and Functional report to the Signalling Maintenance Manager.
Network Links Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation.
External relationships with Customer infrastructures operators and with maintenance technicians.
Responsibilities and Accountabilities The person will be responsible for: Definition and implementation of Maintenance and technical assistance plans; Coordination and support to maintenance technicians on field; Provision of performances and log analysis; Provision of structured "return of experience" process by: reporting, statistics, etc; Execution and supervision of HW and SW retrofit and upgrade plans; Provision of support to Service Signalling Platform organisation in the definition of maintenance strategy in tenders and offers; Cooperation with product engineering in the definition of maintainability requirements during the product's design phase.
The position also includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that supports by remote H24 the customer maintenance team.
Educational and Technical Requirements Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering; Capability to interpret electric drawings and schemes; Knowledge of electronic design principles and methodology; Knowledge of the most common operating systems (Unix, Ms-Windows, …); Knowledge of the most common net protocols (TCP/IP, …); Knowledge of RAM analysis methodology; Capability to use test tools (oscilloscope, wave generator, multimeter, etc…); Basic knowledge of railway systems and/or transportation systems would be a plus.
Languages Italian: excellent level written and spoken; English: good level written and spoken; Knowledge of French is desirable but not mandatory.
Competencies and Experience Requested Capability of synthesis and related written exposure; Capability to perform analysis and to relate information from different contexts; Capability to work in a team and attitude to problem solving; New graduate or one/two years of experience in electronic or electromechanical company; Hardware and firmware design; Knowledge of on-site or remote technical assistance for Electronic/Electromechanical applications.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.
We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
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