Logistics Associate Gs6 (Customer Service For Hub)

DEADLINE FOR APPLICATIONS24 August 2024-23:59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity.
It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.Are you interested in further developing your professional experience while contributing to ending global hunger?
Are you passionate about helping those in need?
Would you like to join a global organization investing in its people?If so, an exciting fulfilling career awaits you!
Join our diverse and passionate team that works on varied and international projects directly contributing to saving changing millions of lives around the globe.ABOUT WFPThe United Nations World Food Programme (WFP), a highly prestigious, reputable world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.WHY JOIN WFP?WFP is a 2020 Nobel Peace Prize Laureate.WFP offers a highly inclusive, diverse, and multicultural working environment.WFP invests in the personal professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).ORGANISATIONAL CONTEXTGlobal hunger has reached alarming levels in 2022, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to address this global food crisis.
The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises.
UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance.THE ROLETo provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities and to coordinate and guide the execution of customer service tasks to enable efficient and effective delivery of service requests.KEY ACCOUNTABILITIESCoordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations.
Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations.
Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.Provide specialized support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer's requirements.
Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Hub.Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs.
Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers' request.Monitor inventory management processes and track trends to ensure accurate stock records.
Coordinate the maintenance of records and databases.Work closely with the other hub team members to ensure customers' request and expected timelines can be met.
Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.Ensure coordination and alignment with the Hub teams, manage key accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.Identify evolving client needs, recommending changes for process improvement in customer service.
Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.Other duties as required.QUALIFICATIONS AND EXPERIENCEEducation:Completion of secondary school education.
Additional training in logistics, supply chain management, or related field is desirable.Language:Proficiency in Italian and in English (Level C) is required.
Proficiency in another UN language is an asset.Experience:Minimum 6 years of experience in logistics, supply chain management, warehouse management.
Experience in an international organization is an asset.SPECIFIC ROLE REQUIREMENTSEssential:Experience in using logistics software and supply chain management software (e.g., SAP, Excel, Word).Experience with warehouse and inventory management.Excellent detail-oriented and problem-solving skills in managing logistics and customer service information.Excellent quality customer service and organizational skills to meet client's needs.Excellent analytical skills.Desirables:Knowledge of another UN language at B level is an advantage.Experience working in a United Nations common system, international or non-governmental organization.Knowledge and Skills:Ability to work under pressure and consistency in delivering quality work.Ability to provide high-quality services and to meet client's needs.Takes initiative and uses sound judgment to address and resolve issues.Intercultural awareness and competence to collaborate effectively and respectfully with colleagues from diverse backgrounds/nationalities/ages and beliefs to achieve organizational goals.TERMS AND CONDITIONSWFP offers a competitive compensation package which will be determined by the contract type and selected candidate's qualifications and experience.
Please visit the following website for detailed information on working with WFP " http://www.wfp.org Click on: "Our work" and "Countries" to learn more about WFP's operations.Salary scale: UN - Salary ScaleApplicants must be:Italian Residents holding a valid passport and/or identity card, and;Reside within commuting distance (100-kilometer radius or distance that can be covered within 1.5 hours by car or public transport under average conditions of traffic, weather, and roads) to the office location at the duty station World Food Programme, UNHRD Brindisi, Ex SS 16 Km 906.9, 72100 Brindisi, Italy).
If not residing within commuting distance at the time of application, candidates must be willing to relocate to Brindisi, Italy, at their own cost before taking up the assignment.
WFP shall not be responsible for any costs associated with such relocation nor shall WFP assist or otherwise be involved in obtaining residency status or legal work permits.
Preference will be given to candidates who reside within commuting distance of Brindisi, Italy.Please note that applications should be sent in English.
Only applications received in English will be considered.REMINDERS BEFORE YOU SUBMIT YOUR APPLICATIONWe strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).Once your profile is completed, please apply, and submit your application.Please make sure you upload your professional CV in the English language.Kindly note the only documents you will need to submit at this time are your CV and Cover Letter.Additional documents such as passport, recommendation letters, academic certificates, etc.
may potentially be requested at a future time.Please contact us at ****** in case you face any challenges with submitting your application.Only shortlisted candidates will be notified.
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