Job Description We are looking for a new colleague who is responsible for the customer service and demand planning of our Sales Office Italia. Your main tasks will include:
Demand Planning and Logistics: Updating of forecast planning, in collaboration with sales and alignment with HQ Belgium Placing production orders and managing stock levels Maintenance of customer master data/hierarchies, prices, and conditions in SAP Tracking and communicating order status to Sales and/or Account Team Arranging delivery & transport for different product groups – both inbound and outbound Keeping contact with the warehouses to prevent and solve any possible shipment issues Customer Service: Booking and processing of incoming orders, issue of invoices & order confirmations Setting up new customers in SAP Independent maintenance, accounting, and documentation of condition agreements Providing the appropriate product & pricing information to the sales team Credit control: monitor and chase outstanding payments; weekly telephone follow-up of payments Gathering of all relevant information, issuing of shipping documents, and subsequent sharing with Customers and Partners involved The job requires:
Bachelor level education in an economical direction Excellent computer skills (EXCEL) and good product knowledge Knowledge of SAP and the way to work in retail is highly recommended Punctual, conscientious, attention to detail & assertive TOP values – Team-work, Open dialogue, Passion Multitask handling, good organization & coordination skills, strong communicator PC literate (MS Office, Excel, PowerPoint) SAP knowledge recommended 5 years work experience in a supply chain or customer service role recommended SAP experience recommended as this forms the main system for the customer service role Language: Italian and English
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