Logistics And Demand Planner

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Job Title: Customer Service and Demand Planning Assistant We are looking for a new colleague who is responsible for the customer service and demand planning of our Sales Office Italia.

Your main task will be demand planning and logistics. On the customer service side, your tasks include:

Order processing Invoicing Organising delivery This is the main responsibility of the customer service assistant. Clearly, both functions operate as a team. As the role combines demand planning with customer service, it is a key role in the implementation and coordination of the commercial office operation in Italy.

Main duties include:

Updating forecast planning in collaboration with sales and alignment with HQ Belgium Placing production orders and managing stock levels Maintenance of customer master data/hierarchies, prices, and conditions in SAP Tracking and communicating order status to Sales and/or Account Team Arranging delivery & transport for different product groups – both inbound and outbound Keeping contact with the warehouses to prevent and solve any possible shipment issues On the customer service side, additional tasks include:

Booking and processing of incoming orders, issuing invoices & order confirmations Setting up new customers in SAP Independent maintenance, accounting and documentation of condition agreements Providing the appropriate product & pricing information to the sales team Credit control: monitor and chase outstanding payments; weekly telephone follow-up of payments Gathering of all relevant information, issuing shipping documents, and subsequent sharing with customers and partners involved The job requires:

Bachelor level education in an economical direction Excellent computer skills (EXCEL) Good product knowledge and awareness to provide correct customer information Knowledge of SAP and the way to work in retail (highly recommended) Punctual, conscientious, attention to detail & assertive TOP values: Team-work, Open dialogue, Passion Multitasking, good organization & coordination skills, strong communicator PC literate (MS Office, Excel, PowerPoint) 5 years work experience in a supply chain or customer service role recommended SAP experience recommended as this forms the main system for the customer service role Language: Italian and English
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